Supporting and Troubleshooting Windows 10


This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.


Before attending this course, students must have: Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS). Microsoft Active Directory Domain Services (AD DS) principles. Understanding of the Public Key Infrastructure (PKI) components. Windows Server 2012 R2 fundamentals. Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2

Carga Horária:

40 H

Data da Próxima Turma:




Module 1: Implementing a Troubleshooting Methodology
Module 2: Troubleshooting Startup Issues
Module 3: Troubleshooting Hardware and Device Drivers
Module 4: Troubleshooting Remote Computers
Module 5: Resolving Issues with Network Connectivity Issues
Module 6: Troubleshooting Group Policy
Module 7: Troubleshooting User Settings
Module 8: Troubleshooting Remote Connectivity
Module 9: Troubleshooting Resource Access Within a Domain
Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members
Module 11: Troubleshooting Applications
Module 12: Maintaining Windows 10
Module 13: Recovering Data and Operating System